Website Help

Logging in

If you have problems logging in, the following may be of help:

I am unable to log in because my email address has changed

If your email address has changed (this can happen when people move institutions), please contact us so that we can update your email address. We will need some proof of identity. Ideally, use an email address that will follow you.

The 'magic link' doesn't work / I have not received the 'magic link'

Sometimes the 'magic link' gets trapped by spam filters. Please check your spam folder.

If you are unable to use the magic link, please log in with your username and password (below the magic link).

I've forgotten my password / Do not know my password

Please reset your password using the forgotten password link. If this does not work for you, please contact us for assistance.