Website Help

Logging in

If you have problems logging in, the following may be of help:

I have not received my Magic Link

Many academic institutions employ a range of spam prevention measures. Sometimes, the 'magic link' can end up in quarantine, or your spam folder. Should this happen, please log in with your email address and password.

If you don't have a password, you can set one here.

My Magic Link doesn't work

If you are unable to use the magic link, please log in with your email and password.

If you don't have a password, you can set one here.

I am unable to log in because my email address has changed

If your email address has changed (this can happen when people move institutions), please contact us so that we can update your email address. We will need some proof of identity.

To prevent this problem, it is best to use an email address that will follow you.

I have forgotten my password / I do not know my password

Please reset your password using the forgotten password link. If this does not work for you, please contact us for assistance.